Terms and conditions

1. Liability

(a) Chapter One Press has used all reasonable endeavours to ensure that information provided through this website is accurate at time of inclusion, however it accepts no liability for any inaccuracies, errors or omissions in the site through technical or other reasons.

(b) Chapter One Press shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to the customer arising from delay in transit, whether as a result of Chapter One Press' negligence or otherwise.

(c) Insofar as is permitted by law where work is defective for any reason, including negligence, Chapter One Press' liability (if any) shall be limited to rectifying such defect. Where Chapter One Press performs its obligations to rectify defective work under this condition the customer shall not be entitled to any further claim in respect of the work done nor shall the customer be entitled to treat delivery thereof as a ground for repudiating the contract, failing to pay for the work or cancelling further deliveries.

(d) Nothing in these conditions shall exclude Chapter One Press' liability for death or personal injury as a result of its negligence.


2. Claims

Advice of damage, delay or loss of goods in transit or of non-delivery must be given in writing to Chapter One Press and the carrier within three clear days of delivery (or, in the case of non-delivery, within 28 days of notification of despatch of the goods) and any claim in respect thereof must be made in writing to Chapter One Press and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days of notification of despatch). All other claims must be made in writing to Chapter One Press within 28 days of delivery. Chapter One Press shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that

(i) it was not possible to comply with the requirements and

(ii) advice (where required) was given and the claim made as soon as reasonably possible.


3. Force majeure

Chapter One Press shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his reasonable control including (without limiting the foregoing): Act of God; legislation; war; fire; flood; drought; inadequacy or unsuitability of any instructions, electronic file or other data or materials supplied by the customer; failure of power supply; lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute; or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to Chapter One Press elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.


4. Returns

(i) Except in cases of a manufacturing defect we do not accept returns of personalised items. We must be notified of defective goods within seven working days. Defective goods must be returned to us by recorded post. We will reimburse postage costs. Upon receipt of defective goods we will contact the customer to arrange a replacement or refund.

(ii) Returns of non personalised items must be notified to us up to 14 days after receipt of goods.

In all cases you must contact Chapter One Press before returning any item.




5. Data Protection

We conform to the requirements of the Data Protection Act, 1998.




6. Law

These conditions and all other express and implied terms of the contract shall be governed and construed in accordance with the laws of England.


Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and the SafeBuy/TrustUK accreditation Code of Conduct. We collect information about you to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to any third party. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy, the law and the SafeBuy/TrustUK Code of Conduct. We will not transfer any personal details about you outside the EEA (European Economic Area). We use tracking technology to track your activity on the site, but only in order to complete the order process, and maintain your 'shopping basket'. This includes using a 'cookie' which would be stored by your web browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used by us to identify you unless you modify your browser settings. However, disabling cookies will prevent you from completing the order process on our website. If you have any questions/comments about privacy, you should contact us.